"Real World Challenges with Real World Solutions"
Got workplace issues, limited resources, need trained people?
Basic Training for Managers and Supervisors - 12-hour fast paced, interactive for present and future supervisors. 20+ topics: leadership, interviewing, evaluating, review writing, productivity, corrective action, rewarding, time management, roles and responsibilities, ethics, etc. along with good decision making skills.
The instructor has been a supervisor, manager, and administrator working in pubic and private sectors and teaching for several years. This is applicable for both private and governmental. Goals are for workplace harmony, career enhancement, and more productive work units.
Customer Service Training
Want increased sales and larger profits?
4-hour class to improve customer handling skills to keep them coming back but also bringing more customers with them. Topics: first impressions, listening, phone use, complaints, situations, conduct, dress, personalities, team building, etc.
- Effective Leadership
- Evaluation and Hiring
- Corrections and Rewards
- Workflow Effeciency
- Decision-making Skills
- Team Building Skills
- Meeting Conductivity
.....and Much More!